Privacy & Management of Personal Data
Scope and Principles
Masterplay collects and processes personal data in connection with its gambling services worldwide. This Privacy and Data Management Policy explains the categories of data we collect, the purposes for processing, the legal bases we rely on, the rights of individuals, and the safeguards we maintain to protect personal information.
Information We Collect
We collect Personal Data, Usage Data and information produced by tracking technologies. Personal Data includes identifiers such as name, date of birth, postal address, email address, phone number, and information necessary to create and operate an account, verify identity, and process transactions. Usage Data includes technical information about devices, access patterns, and activity on the Service, such as IP addresses, device identifiers, browser type and version, pages visited, timestamps and error logs. We may also collect information through cookies and similar technologies.
- Personal Data: identifiers, contact details, authentication data, payment-related information necessary to perform contracts and enable transactions.
- Usage Data: signals from your devices and interactions with the Service for security, performance and analytics.
- Cookies and tracking technologies: session cookies, persistent cookies, web beacons and related technologies used to authenticate, personalize and measure service usage.
How We Use Personal Data
We use Personal Data to provide and maintain the Masterplay Service, manage your account, perform contractual obligations, and communicate with you about updates, security notices and changes to the Service. We may also use data for analytics, security monitoring, fraud detection, and to improve and tailor our offerings. Where you have consent, we may use data for marketing purposes in accordance with your preferences.
Legal Bases for Processing
- Performance of a contract or to take steps at your request prior to entering into a contract.
- Consent where legally required or requested by you.
- Legitimate interests such as service improvement, security and fraud prevention, and compliance with our policies.
- Compliance with legal obligations and other activities permitted by law.
Sharing of Personal Data
- With Service Providers who support the operation and improvement of the Service and who are contractually obligated to protect your data.
- With Affiliates and corporate entities under common control for the purposes described in this Policy.
- In connection with a merger, acquisition or asset sale, subject to appropriate safeguards and notification as required by law.
- With Your consent or at your direction for other purposes.
- With authorities when required by law or to protect rights, safety or property.
International Transfers
Your personal data may be transferred to and processed in jurisdictions outside your country, including locations where privacy laws may differ. We implement safeguards appropriate to the transfer, and by using the Service you acknowledge and consent to such transfers where required by applicable law.
Retention of Personal Data
We retain Personal Data only as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. Usage Data may be retained for longer periods as needed for security, analytics and compliance. When no longer required, data will be securely deleted or anonymized.
Your Rights
You may exercise rights including access, correction, deletion, restriction of processing, data portability and objection to processing. You may withdraw consent where it is the legal basis for processing. To exercise rights, contact Masterplay through the Service or privacy contact channels. We may require verification of identity before fulfilling requests and may retain data as permitted or required by law.
Security
We implement comprehensive security measures including encryption in transit using TLS, encryption at rest where feasible, access controls, secure storage, and routine security reviews. We limit access to personal data to authorized personnel and contractors who require it for the performance of their duties.
Minors
Our Service is not directed to persons under the applicable legal age for gambling. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly and verify the age of users as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Service, improve reliability and analyze usage. Categories include:
- Necessary cookies: essential for authentication and transactional functionality.
- Preference cookies: remember login details and language preferences.
- Analytics cookies: measure site usage and performance.
You may configure your browser to block cookies or to prompt before accepting them. If you disable cookies, some features of the Service may be unavailable.
Marketing Communications
You may opt out of promotional communications at any time via your account settings or by contacting Masterplay. Excluded are transactional or security messages required to operate the Service.
Security Reviews and Identity Verification
We may conduct security reviews and identity verification checks, including cross-checking information against third-party sources, to prevent fraud and comply with KYC and AML requirements. Such checks are performed in accordance with applicable law and with appropriate data protection safeguards.
Policy Updates
We may modify this Policy. We will publish changes on the Service and indicate the revised effective date. You are advised to review this Policy periodically for changes. The last update will be stated at the top of the page.
Contact Us
For questions about this Policy or to exercise your data rights, contact Masterplay through the Service’s privacy contact channel or customer support.